Is an attendee asking if they can switch the name on their event registration to a co-worker? Is a registration missing an attendee name because the field wasn't required, and now needs to be linked to a record? These types of changes will take place on the event, not on the individual's record.
Update the Attendee on an Event Registration
1. Go to the Event on the backend, then to the Attendees tab.
2. Find the registration and click the Edit link (on the right side). This will open the "Edit Attendee" modal.
3. Click in the Attendee Name field and delete the existing name (if one exists).
4. Start typing the new attendee name until the drop-down options are displayed.
5. Select the new attendee from the drop-down list.
Note: When updating a guest registration to link it to a record (which means the name is probably exactly the same), make sure to select the correct name in the drop-down. Check this after saving the update by looking in the Name column (on the Attendees tab) to see if it's being displayed as a blue hyperlink. If the name is not linked, the registration is still considered a guest. Need to convert a guest attendee to have a record in the database? Check out this article.
6. Update the remaining attendee fields as needed.
7. Click Save & Close.
Items of Note
Changes to Registrations do not automatically update Transactions
Changes to the Attendee fields do not impact the Billable Party or line item description on the corresponding transaction. If the registration has an open invoice, changing the Attendee Name(s) in the line item description and/or the Billable Party is done by opening the invoice in QuickBooks Online and altering it there. This can not be done on a Sales Receipt.
Updating an attendee for a Private Online Event?
If the registration is relinked the private link does not change - it is linked to the registration. That means the new attendee can use the old attendee's confirmation email with the unique link. If sending a manual confirmation email to the attendee, it will include the same unique link.
Manual Confirmation Email
After changing the attendee on an event registration, send a confirmation email to the new attendee following the steps in this article.
Additional Resources