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Troubleshooting: Retrieve event registration data lost after changing the fields on a ticket.
Troubleshooting: Retrieve event registration data lost after changing the fields on a ticket.

Learn how to recover event registration data lost if a field name is changed on a ticket that already has been used to register attendees.

Pete Zimek, CAE avatar
Written by Pete Zimek, CAE
Updated over 6 years ago

If you're reading this article, the good news is that the data is likely still there under the hood.  To retrieve your data, follow this workflow:

  1. Add the fields you removed from the ticket field back to the ticket.

  2. Refresh the event page.  The data should be there.

  3. If you have some cleanup work to do and need to grab all of the data, don't forget that you can download the list to a CSV.

  4. Checkout this article on how to safely change the fields on an event ticket.
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