If a customer has made a payment to your organization using QuickBooks Payments, you can issue a refund from the QuickBooks Payments Merchant Center.

First, access the portal.

  • Within QuickBooks: Settings Gear > Account & Settings > Payments > Manage Account

Once in the portal, find the credit card charge.

  • The Transaction ID can be particularly helpful.

On the charge detail, press "Reverse."

Issue the refund

  • Choose the transaction (#1 Below).
  • Type the amount that you want to refund (#2 Below). To issue a partial refund, enter an amount that is less than the original amount.
  • Click Submit.
  • A refund receipt will automatically be created inside of QuickBooks.

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