From time to time, company records end up as people records and vice versa. As an admin you can resolve this on your own!
To convert a record to the other type:
On the member record in Novi, go to the Settings tab.
Scroll down to the Advanced section and click the This customer is actually a person/company button.
You will receive a warning message that selecting this will change the record in both Novi and QuickBooks Online. If you still wish to proceed, click OK.