Communication Settings
Set your communication preferences for transactional emails in Association Settings.
Erin Marks avatar
Written by Erin Marks
Updated over a week ago

The Communication tab in Association Settings allows admins to manage their linked social media accounts and email preferences for transactional emails.

Add or Update Social Media Accounts

Novi will automatically link any social media accounts listed in this section in the footer of your Novi website and on the Contact Us page.

Available social media platforms include:

  • Facebook

  • Twitter

  • LinkedIn

  • Instagram

  • YouTube

Customize 'From' Addresses by Department on Transactional Emails

Your Novi website has a designated 'From' address on all transactional emails sent to members, including those related to event registrations, new memberships, password resets, and more.

To help organize these emails, you can override that Default Email by assigning specific 'From' and 'Reply-To' addresses for transactions across four categories:

  • Website User Management, including account creation and password resets.

  • Membership, including welcome and renewal notifications.

  • Events, including event registrations and capacity notifications.

  • Ecommerce, including new order confirmations and fulfillment notifications.

You can control these addresses under Association Settings in the Communication tab. Check ‘Designate Transactional Email Addresses by Department’ to edit who receives transactional emails for each category.

Note: These are only for transactional emails and do not impact your connected marketing email platform.

Changing the Default Email Address still requires Novi admin approval. If you don't enter a new email for any of these categories, related transactions will still go to the Default Email Address.

To change the default email address, contact Novi using the blue bubble or emailing

NOTE: As an admin user, with the exception of Novi Smart Invoices, you can control the “From” address for transactions within QuickBooks Online.

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