Troubleshooting: Retrieve event registration data lost after changing the fields on a ticket.
Last updated: September 22, 2026
You can recover event registration data that gets lost if a field name is changed on a ticket that already has been used to register attendees.
To retrieve your data, follow this workflow:
Add the fields you removed from the ticket field back to the ticket.
Refresh the event page. The data should be there.
If you have some cleanup work to do and need to grab all of the data, don't forget that you can download the list to a CSV.
Checkout this article on how to safely change the fields on an event ticket:
📄 Changing Fields on an Event Registration Form After Attendees Use the Ticket