First things first, we should note that in QuickBooks, once the customer pays a sales receipt, they recognize it as 'Paid.' If your member's credit card gets declined/denied after, you should see a reminder on the Home page: "Take Action - Fix declined credit card payments.

According to QuickBooks, to exclude a declined customer credit card payment: 

  1. Go to Transactions > Banking.
  2. In the For Review page, select the customer payment.
  3. Click the Batch actions button and click Exclude Selected
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