Fix a Declined Credit Card in Quickbooks Online

First things first, we should note that in QuickBooks, once the customer pays a sales receipt, they recognize it as 'Paid.' If your member's credit card gets declined/denied after, you should see a reminder on the Home page: "Take Action - Fix declined credit card payments.

According to QuickBooks, to exclude a declined customer credit card payment: 

1. Go to Transactions > Banking.
2. In the For Review page, select the customer payment.
3. Click the Batch actions button and click Exclude Selected.