First things first, we should note that in QuickBooks, once the customer pays a sales receipt, they recognize it as 'Paid.' If your member's credit card gets declined/denied after, you should see a reminder on the Home page: "Take Action - Fix declined credit card payments.
According to QuickBooks, to exclude a declined customer credit card payment:
- Go to Transactions > Banking.
- In the For Review page, select the customer payment.
- Click the Batch actions button and click Exclude Selected.