When an admin user cancels an event registration, the record will remain in your event data for historical purposes.

Attendee List

Cancelled registrations can be found on an event's attendee list. To view only cancelled registrations:

• Click Filter

• In the Registration Status field > select Cancelled

Or select --All Statuses-- to view both active and cancelled registrations in the list.

CSV Download

Cancelled registrations will be shown as greyed-out entries within the attendee list. For even more detail, admin users may download the list as a CSV.

Accounting Transactions

There are three ways to find accounting transactions linked to cancelled event registrations: the individual attendee record, the attendee list, and the CSV export.

If the cancelled registration was refunded, the related refund receipt or credit memo is also connected to the same event as the original transaction.

Individual Attendee Record

Click Edit in the action column for the attendee. Then select the View Transaction button in the pop-up modal.

Attendee List View (After Showing Cancelled Registrations)

Filter the attendee list to a Registration Status of Cancelled, then check the Payment Status column.

CSV Export

The CSV export can be used to review cancelled registrations in more detail.

Audit Log

To find out who may have cancelled a particular event registration, you can check the audit log directly from the cancelled record.