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Changing Fields on an Event Registration Form After Attendees Use the Ticket
Changing Fields on an Event Registration Form After Attendees Use the Ticket

Learn how to safely make changes to an event registration form after its ticket has already been used to register attendees for an event.

Pete Zimek, CAE avatar
Written by Pete Zimek, CAE
Updated over a week ago

Once you have added an attendee custom field to a ticket and registrations have begun, you won't want to remove or make changes to that ticket.

Doing so will hide some of the data that was submitted with that registration.

How to change a registration form for a ticket already in use:

If you do need to make changes to a ticket that has already been used, we recommend the following:

  • Make a copy of the ticket you want to change

  • Update the new ticket with the proper form fields

  • Set the display settings on the original ticket to "admin only"

This workflow will result in two different ticket types in your records. However, you will retain all of the data associated with those registrations.


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