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Turning Off Sales Tax for Out-of-State Transactions
Turning Off Sales Tax for Out-of-State Transactions

Avoid charging sales tax on transactions made by out-of-state users

Samantha Prosser avatar
Written by Samantha Prosser
Updated over a week ago

Sales tax laws can vary by state. When processing transactions for customers both in-state and out-of-state, it's a good idea to chat with a CPA for customized advice on sales tax and transactions.

If sales tax is only charged for transactions made by users in the state the association is also located in, follow the instructions below.

To make the system only charge tax for in-state customers, first to Association Settings:

  1. Navigate to the Gear ⚙️ icon in the top right corner in Novi.

  2. Select Association Settings from the left column.

  3. Navigate to the QuickBooks tab on the right and scroll down to Sales Tax.

  4. Select the box that says "Do not charge sales tax for out of state transactions."

  5. Select Save and Close in the bottom right corner to save changes.

If this setting is on, we will not apply your default sales tax rate (for event tickets and ecommerce products set to charge tax) to the following transaction types:

  • Ecommerce

    • Where the customer is out of state.

  • Event registrations

    • Where the event location is out of state.

      - OR -

    • Where no event location is specified AND the customer is out of state.

We determine "Out of state customers" by the following logic:

  • The purchaser’s shipping state is not the same as the association’s state. - OR -

    • If the purchaser has no shipping address, we will look to their billing address.

  • For Logged-In Users:

    • If we do not have an address on their record, we will fall back to:

      • If using a credit card, use the credit card’s billing state.

      • If they are invoicing or using ACH, we will go by the association's address.

  • For Logged-Out Guests:

    • Guests don't have a record and, therefore, will not have an address we can use. Instead, we will look to:

      • In event registration, use the credit card’s billing state.

        • If they are using ACH, we will go by the association's address.

      • In ecommerce, use the shipping address (if the product requires shipping)

        • If the product does not require shipping, use the credit card’s billing state.

          • If they are using ACH, we will go by the association's address.

In either case, if no address can be determined, we will always fall back to the association’s address.


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