When You Should Use This:

  • Someone requests a copy of the confirmation email
  • You've updated the event details
  • You've updated the ticket confirmation details
  • You've changed the attendee on a registration
  • You want to send a reminder email at a specific time without using MailChimp or Constant Contact

AE Tip™: If you want Novi to automatically send attendees a reminder email "X" days prior to an event, set this up under the event's Settings tab.

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At the time an event registration is submitted, a full confirmation email is sent to the Purchaser and Attendee(s). If you need to send another event confirmation email, follow the steps below.

  1. Navigate to the event on the backend, and go to the Attendees tab.
  2. Select Attendees
    >> If you only need to resend the details to specific attendees - Select the attendees by checking the boxes in the far left column.
    >> If you need to send the email to ALL attendees - Select the very first checkbox in the top-left corner to select all.
  3. After choosing which registrations will be included in the email, click the Batch Actions drop-down.
  4. Select Send Confirmation Email.

The confirmation email will be sent to the selected Attendee(s). 

  • In the pop-up modal, click Send & Close.

Please Note: 

  • The confirmation email will include all attendees names who were included in the original registration.
  • If any attendee information has been updated since their original registration, that information will be reflected in the confirmation email.
  • Cancelled attendees will not be included in the confirmation email.
  • This confirmation email is standard/universal, based on the event details and registration information, and cannot be edited.
  • The confirmation email will always reflect the most up to date info on the event - such as location, time, etc. at the time of re-sending the confirmation.

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