Novi sends out a variety of event emails depending on what action was taken.
Quick Jump:
Admin Emails
Admin Emails
Association admins may receive a few types of emails relating to events:
Event registration notifications
Capacity notifications
Event Registration Notification Emails
Add the email addresses of admins or specific outside persons who should be notified of new registrations for a specific event under the Settings tab of the event. The email contains verbiage about the registration, as well as a copy of the event confirmation:
Event Capacity Notifications
When a capacity is set for an event in the Settings tab, the threshold email (below) is sent based on threshold set on the setting labeled - "Show remaining availability after XX of tickets are sold” - and sends to the Event Contact and “From Email Address” (in Novi Admin Settings > Email)
A Sold Out email sends to to the Event Contact and “From Email Address” anytime the event reaches 100% or greater capacity.
Attendee Emails
There are 3 types of event-related emails that can be sent directly from the Novi system to attendees and purchasers:
The original confirmation email
Manually sent confirmation email by an admin
Automatic event reminder email
This does not include email campaigns created inside of MailChimp or Constant Contact after syncing an event attendee list over.
The subject line of these emails will be: {Association Acronym}: {Event Name} Registration Confirmation
Original & Manual Confirmation Emails
Information seen in these emails are pulled from event tickets.
Admins can manually send event confirmation emails as needed/
Automatic Event Reminder Email
Important Notes:
In the original & manual confirmation email, additional information can be added/edited on a per-ticket level (see the screenshot above - in the gray section). Other sections of Novi event emails are not customizable at this time.
Event email reminder emails do not include financials. Manually resend the confirmation email to include this information.
The branding of these emails is specific to the website's branding.
The original confirmation email and reminder emails will include all attendees who were registered by the same purchaser within the same registration. The manual confirmation will include the name of the chosen attendees who are sent the manual confirmation in a batch action.
These emails will vary a bit depending on the type of event. For example, online events will have webinar information or the private join links for attendees, while in-person events would have the address.
Remember that specific communications can be sent by syncing the attendee list over to MailChimp or Constant Contact via the event's Settings tab.
Email confirmations can include additional images that are input into the content at the ticket-level. Please note that some events may allow users to purchase multiple tickets, so avoid having the same image in multiple tickets.
View or forward event emails from the Transactional Email Log.