Developer Demo: Net Promoter Score (NPS)

Learn more about using the Net Promoter Score (NPS) feature in Novi AMS

Net Promoter Score (NPS) is a measurement tool that provides insight into customer or member loyalty and satisfaction. Associations can use this feature in Novi to identify their biggest supporters as well as identify areas for improvement.

In this Novi Developer Demo we will discuss:

• How NPS Works

• How Responses Are Collected

• Establishing NPS Settings

• Viewing and Managing NPS Responses

• Follow Up Tasks

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