Skip to main content

Ecommerce Cart Abandonment Email

Melisa Smith avatar
Written by Melisa Smith
Updated over a month ago

Give members an extra nudge to complete their purchases with automated cart abandonment emails!
​

Edit Cart Abandonment Emails

To get started, navigate to:

  • Association Settings > Ecommerce tab > Cart Abandonment section

The Details:

  • When enabled here, the card abandonment email will send to logged-in users who've made changes to the products in their cart, but haven't checked out in the selected timeframe.
    ​

  • Adding, changing, removing, or changing quantities of products all count as changes to the cart, and will reset the timeline for the email to send.
    ​

  • By default, all sites are set to send the email after 10 hours, unless changed to one of the other options (1 hour, 6 hours, or 24 hours).
    ​

  • Once the timeframe has come around, the email will send within a few minutes. Emails will never send to those with "Do Not Send Marketing Emails" enabled.

  • The following merge fields can be applied to the email:

    • [[Name]]

    • [[FirstName]]

    • [[LastName]]

    • [[Email]]

    • [[NameAbbreviated]]

    • [[AssociationName]]

    • [[LinkToContactUs]]

    • [[LinkToCompass]]

    • [[EcommerceCheckoutUrl]]

Did this answer your question?