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Prohibit Payments Over A Certain Amount

Learn how to restrict members from paying with a credit card or ACH if the total balance is larger than a certain amount.

Jenn Norman, CAE avatar
Written by Jenn Norman, CAE
Updated over a week ago

Allowing credit card and ACH payments can significantly reduce an association's open invoices (A/R), limit write-offs, and provide a great experience for members. 

However, there are times when association executives might cringe at the thought of a 3% fee on an exceptionally large transaction.

Since hope is not a strategy, Novi has a feature that allows you to set a limit on the dollar amount that can be paid via credit card and ACH.

Determine the Limit

In your Association Settings, you can set a payment limit under the QuickBooks tab (see below).

What Happens with QuickBooks Payments

If you use QuickBooks Payments for payment processing, and your QuickBooks Online account settings allow for "Online Invoices" (see screen shot below), the checkbox on the invoice that says "Allow Credit Cards" will automatically be un-checked. 

Please Note: The "Allow Credit Cards" checkbox on an invoice will only be automatically un-checked when the invoice is created. If an invoice is modified in QuickBooks, it will be a manual update.

This means that if a user attempts to pay the invoice via the email they receive (rather than through the Member Compass), they cannot pay with a Credit Card through QuickBooks Online either.

The user will need to pay you via check, cash, etc. and then you will need to Receive Payment accordingly inside of Novi.

Note for associations using Stripe:

Since the "Online Invoice" setting described above for QuickBooks Payments is not an option with Stripe, the only way to pay with a credit card is via the Member Compass, which is limited by the Association Settings in Novi. So you're all set!

What Users See

A message will appear when the user attempts to pay an amount over the limit by card, letting them know that payments over the limit won't be accepted. 

Important Notes

  • The payment limit applies to all types of purchases across your site - dues, events, etc.

  • The payment limit applies to the total amount only. This means if users make separate payments and they add up to more than the payment limit amount, the credit card payments will proceed successfully.

  • If you have an item that you don't allow invoicing on AND the cost is higher than the payment limit, the user would need to have you, the admin, process the purchase for them on the backend.

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