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Adding Custom Fields to Your Event Tickets
Adding Custom Fields to Your Event Tickets

Learn how to collect information such as attendee name, company, etc., on your event registrations.

Jenn Norman, CAE avatar
Written by Jenn Norman, CAE
Updated over a week ago

Ticket Custom Fields 

Once event details are set up, it's time to add tickets to the event. One of the most important aspects of creating tickets is to also create the Attendee Form for attendees to fill out.

At the bottom of the ticket modal, in the Attendee Form section, there is an area for custom fields. These custom fields can be optional or required and are set up in the Custom Fields section in the backend.

Add A Custom Field to an Event Ticket Attendee Form

  1. First, make sure custom fields are in the Fields > Custom Fields section.

  2. In the event, select the ticket to add custom fields to and click the Edit link.

  3. Scroll to the bottom of the ticket information modal to the Attendee Form section (see screenshot below).

  4. Find the needed custom field in the left column and drag it over to the right side to place it in the Attendee Form.

    • If you don't see the custom field you're looking for, refer to the section below for more info.

  5. Rearrange the fields as needed.

  6. Save & Close.

The Difference Between Member Fields & Custom Fields

The fields that collect the attendee's name, email, phone, company, job title, mobile phone, and shipping address information on a ticket are default options and considered separate from a custom field. 

  • It is an option to make Attendee Form fields Required. Novi highly recommends setting at least the Name field as required for tickets, especially those that can be purchased by users who are not logged in.

Custom Field Population From Member Record Fields During Event Registration

In the screenshot above of the Attendee Form, some of the custom field options in the list show a handshake icon in the name, while others show a calendar icon. 

These icons appear based on the visibility settings of the fields.

  • The handshake icon symbolizes a field that is shown on both the member record and event registration. If a purchaser selects someone's existing record during event registration, the values in these fields from their records will populate into their event registration.

  • The calendar icon symbolizes events-only custom fields. These custom fields are set to show only on event registration forms and do not appear on member records, so this information would not populate from anywhere during event registration.

Important Notes: 

  • The data only pre-populates if the purchaser is logged in and the attendee's record is chosen from the drop down during registration.

    • Attendees can only select other attendees in their family tree if this setting is on Association Settings.

  • Purchasers can edit the value in the event registration, but it will not update the record (for security purposes - Jim can register Sally, but Sally probably doesn't want Jim to be able to edit her personal profile information). These changes would need to be made directly in the member record.

  • Changes to the member record after registration will not update the attendee record. The historic value from the time of registration remains.

Custom Field Missing From the List?

If a custom field isn't available be sure to check its settings:

  • Head over to the Custom Fields section on the backend and double-check that the Visibility setting on the custom field is set to show for Events.

If the requirement setting of a custom field is not correct, go to the Custom Fields section on the backend and edit the custom field there. The settings will then transfer to the event ticket.

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