If you've had a member pay their dues and need to refund the payment, start in QuickBooks Online.
If it's after 3pm on the day of the sale, you will need to issue a refund receipt.
You will first need to issue the refund from the Merchant center (QuickBooks Payments)
There are multiple ways you can do this within the QuickBooks Payments Merchant Center. This QuickBooks Help Article will walk you through the steps:
Void or refund transactions in QuickBooks Payments
When issuing refunds from QuickBooks payments, you will also need to create a manual refund receipt on your members account in QuickBooks Online to reflect that refund. Here is a video going over the refund process (hint: Skip to the section that says "Refund receipt ays "Refunds for goods or services that didn't satisfy the customer". the process is similar for Novi customers!)
You may also choose to apply the refund towards future payments in which case you could create a credit memo instead.
How To Issue a Refund Receipt
1. From the + menu, select Refund Receipt.
2. In the refund receipt window, choose the Customer from the drop-down menu.
3. If paid by credit card, select QuickBooks Payments - Credit Card as the payment method. Make sure to uncheck the checkbox that says "Process payment".
If you are issuing the refund by check:
Select check for the payment method and add the check number to the the reference number box.
4. Select Undeposited Funds as the Deposit Account (if choosing credit card).
5. Click the Product/Service dropdown and choose the product being refunded.
6. Make sure the refund Amount is correct, including tax. Then click Save and Close.
If you want to double-check that the refund went through, go back to the customer's list of transactions and you will see the refund.
NOTE: If the reason for the refund was due to a duplicate paid member record, you will need to go into Novi and merge the records.