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Feature Members in the Member Directory

Learn what a featured directory listing looks like, how to set it up, and other frequently asked questions.

Jenn Norman, CAE avatar
Written by Jenn Norman, CAE
Updated over 2 weeks ago

Looking to add some non-traditional revenue? Use the Featured Directory Listing setting to highlight members in your directory.

Featured members enjoy prime placement at the top of the directory. You can adjust settings within each directory to decide whether the following fields should display only for Featured members or for both Basic & Featured members:

  • Name

  • Email

  • Phone

  • Address

  • Website

  • Contacts/Related Members

  • Logo/Headshot

  • Organization Overview / Professional Bio

  • Directory Gallery

  • Special Offer

  • Member Type

  • Member Since Date

  • Original Join Date

This flexibility allows you to highlight premium details for featured members while still showing selected information for all directory profiles.

You can set your own pricing model for featured placement using the Ecommerce platform. 👉 Learn more: Using Novi's Ecommerce Platform to Monetize Your Member Directory

📌 Note: If a directory includes non-members, their profiles can also be featured.

  • imit to how many profiles can be featured.


Steps to Get Started

Enable Featured Directory Listings (Per Directory)

Featured Listings are managed at the directory level.

To turn them on:

  1. Open your directory settings tab.

  2. In the Settings > General section, toggle on Featured Listings.


You control what information displays for featured versus basic profiles.

Within each directory’s Profile Pages settings, you can toggle fields on/off and specify whether they display for:

  • Featured only, or

  • Basic & Featured profiles.

Available fields include:

  • Name

  • Email

  • Phone

  • Address

  • Website

  • Contacts/Related Members

  • Logo/Headshot

  • Organization Overview / Professional Bio

  • Directory Gallery

  • Special Offer

  • Member Type

  • Member Since Date

  • Original Join Date

  • You can also add committees, groups, or custom fields to this list! At the bottom, search for the field you want to include and click +Add.


How do I feature certain members?

When you're ready to feature a specific member in the directory:

  1. Go to their record on the backend

  2. Select the Settings tab

  3. Check the box for Featured Directory Listing

  4. Save


What Does a Featured vs. Non-Featured Listing Look Like?

Featured and non-featured profiles both pull from the same member record. The difference is in what fields are displayed in the directory.

For non-featured listings, information isn’t deleted. It’s simply hidden based on your directory’s field settings. Featured profiles will appear at the top of the directory and can display additional fields you’ve chosen to show for featured members only.

Sample Basic Profile Page:


FAQs

Is there a limit to how many members I can feature?

No. You can feature as many members as you like. However, if more than 12 are featured, the additional profiles will flow onto the next page(s). To keep all featured members on the first page, limit the total to 12 or fewer.

How is the display order determined in the member directory?

The sort order is set per directory:

  • Random order: The directory loads in a randomized order to ensure fairness of placement. This randomization refreshes once per hour, so users won’t see duplicate listings while browsing. Featured members remain at the top of the list while basic members follow, all sorted randomly.

  • Alphabetical order: Featured members will still appear at the top, sorted alphabetically within that group. The rest of the directory follows alphabetically after them.

If I turn off the Featured Listings setting in a directory, will I lose my featured members?

No. Disabling Featured Listings does not remove the setting on the member's record that entitles them to a featured listing. If you re-enable Featured Listings later, all previously featured members for that directory will reappear.

Why aren’t people/staff headshots showing on the directory page?

Headshots display only under certain conditions:

  • The person is a current member (or inherits benefits from a featured company).

  • The person holds a Leadership Role.

  • The person’s individual record is set as a Featured Directory Listing.


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