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Credit Card Charge Error During Initial Launch of a Novi AMS Site

Pete Zimek, CAE avatar
Written by Pete Zimek, CAE
Updated over 3 years ago

When QuickBooks Payments is first set up, two new payment methods should be created inside of your account. To function properly, Novi AMS expects that they exist.

  • QuickBooks Payments-Bank

  • QuickBooks Payments-Credit Card

We have found an instance when those payment methods are not present. In this case, if a user attempts to charge a credit card and those payment methods are missing, the system will display an "object error."  Please note, the credit card charge will go through.

  • You can learn how to add sales receipts without charging a card here.

  • You can view, add, and edit payment methods here.

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