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Credit Card Charge Error During Initial Launch of a Novi AMS Site

Written by Pete Zimek, CAE

When QuickBooks Payments is first set up, two new payment methods should be created inside of your account. To function properly, Novi AMS expects that they exist.

  • QuickBooks Payments-Bank

  • QuickBooks Payments-Credit Card

We have found an instance when those payment methods are not present. In this case, if a user attempts to charge a credit card and those payment methods are missing, the system will display an "object error."  Please note, the credit card charge will go through.

  • You can learn how to add sales receipts without charging a card here.

  • You can view, add, and edit payment methods here.

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