Novi AMS

QuickBooks Payments missing from QuickBooks (and Novi)

Credit Card Charge Error During Initial Launch of a Novi AMS Site

Where did that invoice/sales receipt/payment come from? Check the audit log...

Investigating Transactions in QuickBooks Online

Learn why you might encounter an invalid reference Id error when creating transactions and how to quickly solve the underlying issue.

Troubleshooting: Validation Exception - Sales Item Line Detail

Learn why a payment or sales receipt may show "pending payment" and not show as funded in your payment processor.

Troubleshooting: Pending Payment

Troubleshooting: Merged Company Showing Duplicate Transactions

Learn how to fix duplicate invoice numbers inside of QuickBooks and how to make sure your next transaction number is not a duplicate.

Troubleshooting: Fixing Duplicate Transaction Numbers

Troubleshooting: Why don't my Open & Overdue invoice amounts in Novi exactly match QuickBooks?

What to do if a payment is applied to the wrong invoice in QuickBooks Online

Payment Applied to the Wrong Invoice

What to do if you receive this warning when connecting Novi to QuickBooks Online.

"Hold On! You'll lose the current Novi AMS settings if you connect."

How to combat the dreaded QuickBooks Gateway Timeout.

QuickBooks Online Gateway Timeout: "Object reference not set to an instance of an object."

The "TxnID Cannot Be Linked" error stems from changes made in QuickBooks Online.

"TxnID Cannot Be Linked" error when attempting to cancel an event registration

This simply means that QuickBooks is not letting Novi AMS connect to your company file.

401 Error?

For legal, security, and compliance reasons, Novi requires members to signup for auto-pay themselves and prohibits admins from doing so.

Members (Not Admins) are Required to Opt Into Auto-Pay: Legal, Security, and Compliance Explained

Pete Zimek, CAE

Melisa Smith

Samantha Prosser

Accounting Advanced Troubleshooting

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Association Management Software

Find answers and get help from Intercom Support and Community Experts

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