We understand the importance of delivering your transactional emails to your members' inboxes. That's why we offer our customers access to SendGrid and its dedicated IP address at no extra cost.
You can trust in our choice of SendGrid, as companies like Intuit, Spotify, and Instacart rely on their proven track record for delivering transactional emails with high inbox placement rates and low spam scores.
DNS Settings
Your members' mail providers want to know that you are who you say you are when you send transactional emails.
In order to do this, you will need to have a qualified IT professional install the DNS records listed within your Association Settings. This allows SendGrid to automatically setup and manage a DKIM signature and an SPF record on your behalf. Both of these are important to ensuring that your transactional emails are delivered to your members.
Why do we say "qualified"? Let's just say that we have seen a few customers accidentally take down their office email accounts and even their websites. If you don't have access to a professional IT service, check out our consultants page.
Once the proper DNS records have been entered, you or your IT consultant can verify them by pressing the "verify" button within Association Settings. Moving forward, we'll attempt to verify your DNS settings on a daily basis and notify you of any issues we find in the Daily Digest.
If you'd like to authenticate your SendGrid email domain (which can help ensure your messages are successfully delivered), you can do so under your Association Settings!
Navigate to the Transactional Emails tab of your Association Settings. Under the section titled 'SendGrid Email Domain Authentication,' you'll find instructions that you can share with your IT contact to get started:
NOTE: This is an advanced feature, meaning you'll need a qualified IT professional to assist you. If you do not have an IT contact, consider reviewing our recommended consultants list here.