Emailing Members | Novi AMS Help Center

Managing Bounced or Undelivered Emails

Learn more about the resources available to admins for finding member emails that have bounced.

Written by Melanie Dupont
Updated over a week ago

Transactional Emails

Transactional vs. Marketing Emails

Written by Jenn Norman, CAE
Updated over a week ago

CAN-SPAM ACT & Emailing from Novi AMS

Learn about the ways Novi AMS sends emails and read the FTC's Compliance Guide for Business.

Written by Pete Zimek, CAE
Updated over a week ago

What you should know about email deliverability rates

If you're concerned about emails not being delivered, this may give you peace of mind.

Written by Melisa Smith
Updated over a week ago

Email One Member

Learn how to quickly email a single member.

Written by Pete Zimek, CAE
Updated over a week ago

A member says they aren't receiving Novi emails from my site. What should I do?

What to do if a member is not receiving transactional Novi emails.

Written by Jenn Norman, CAE
Updated over a week ago

Members can whitelist an association's "from" email address if they are not receiving emails

Learn how an association member can whitelist an association's domain to reduce the chance that emails are sent to spam.

Written by Melisa Smith
Updated over a week ago

Troubleshooting Novi Email Deliverability in Outlook

Steps to take if your staff or member(s) using Outlook are not receiving transactional emails from Novi.

Written by Melisa Smith
Updated over a week ago

Marketing Emails

Marketing Email Deliverability Checklist

Tips to ensure the best deliverability possible of your MailChimp & Constant Contact Emails

Written by Pete Zimek, CAE
Updated over a week ago

Email Sync Statuses for Novi Groups

How to view & interpret email sync statuses relating to MailChimp and Constant Contact for Novi group members.

Written by Melisa Smith
Updated over a week ago

Email Syncs - N/A Status & Errors Explained

A guide to specific email sync N/A statuses and errors you may see within your Novi groups.

Written by Melisa Smith
Updated over a week ago

Deep Dive: Legacy Email Lists

Learn some best practices for folding legacy email lists (from Constant Contact, MailChimp, or other providers) into your new Novi AMS list.

Written by Pete Zimek, CAE
Updated over a week ago

Troubleshooting Email Lists with Missing or Extra Recipients

How to figure out why a specific email address is or is not syncing to MailChimp or Constant Contact.

Written by Melanie Dupont
Updated over a week ago

MailChimp

MailChimp and Novi AMS Integration Overview

A guide on the Novi AMS and MailChimp sync and integration.

Written by Melisa Smith
Updated over a week ago

MailChimp + Novi Tips and Tricks

Learn about some useful tips for certain emailing scenarios pertaining to Novi and MailChimp.

Written by Melisa Smith
Updated over a week ago

What happens in Novi AMS if a user unsubscribes from MailChimp emails?

Learn what happens when a user opts out of MailChimp emails or chooses not to receive marketing emails.

Written by Melisa Smith
Updated over a week ago

How MailChimp and Constant Contact Handle Duplicate Email Addresses

What to do if more than one user is using the same email address as another user and not showing up in MailChimp or Constant Contact.

Written by Melisa Smith
Updated over a week ago

Why doesn't the number of contacts in MailChimp match the number of contacts in my Novi group?

There are a few different reasons MailChimp might not accept some email addresses.

Written by Melisa Smith
Updated over a week ago

Engage Members Through Email Automation with MailChimp

Learn how to create drip campaigns for new members, event registrations, or customize calls-to-action using your Novi Groups and MailChimp.

Written by Jaime Morgan, CAE
Updated over a week ago

Manually Importing Contacts into MailChimp (Separate from the Novi Sync)

Written by Melisa Smith
Updated over a week ago

Constant Contact

Constant Contact and Novi AMS Integration Overview

How to create a Constant Contact list in Novi and send marketing emails.

Written by Melisa Smith
Updated over a week ago

What happens in Novi AMS if a user unsubscribes from Constant Contact emails?

How a Constant Contact opt-out affects Novi AMS and vice versa.

Written by Melisa Smith
Updated over a week ago