Go to Novi AMS
All Collections
Emailing Members
Emailing Members
Delivering your messages to your members' inboxes.
+2
22 articles in this collection
Written by
Pete Zimek, CAE,
Jenn Norman, CAE,
Melisa Smith
and 2 others
Managing Bounced or Undelivered Emails
Learn more about the resources available to admins for finding member emails that have bounced.
Written by
Melanie Dupont
Updated over a week ago
Transactional Emails
Transactional vs. Marketing Emails
Written by
Jenn Norman, CAE
Updated over a week ago
CAN-SPAM ACT & Emailing from Novi AMS
Learn about the ways Novi AMS sends emails and read the FTC's Compliance Guide for Business.
Written by
Pete Zimek, CAE
Updated over a week ago
What you should know about email deliverability rates
If you're concerned about emails not being delivered, this may give you peace of mind.
Written by
Melisa Smith
Updated over a week ago
Email One Member
Learn how to quickly email a single member.
Written by
Pete Zimek, CAE
Updated over a week ago
A member says they aren't receiving Novi emails from my site. What should I do?
What to do if a member is not receiving transactional Novi emails.
Written by
Jenn Norman, CAE
Updated over a week ago
Members can whitelist an association's "from" email address if they are not receiving emails
Learn how an association member can whitelist an association's domain to reduce the chance that emails are sent to spam.
Written by
Melisa Smith
Updated over a week ago
Troubleshooting Novi Email Deliverability in Outlook
Steps to take if your staff or member(s) using Outlook are not receiving transactional emails from Novi.
Written by
Melisa Smith
Updated over a week ago
Marketing Emails
Marketing Email Deliverability Checklist
Tips to ensure the best deliverability possible of your MailChimp & Constant Contact Emails
Written by
Pete Zimek, CAE
Updated over a week ago
Email Sync Statuses for Novi Groups
How to view & interpret email sync statuses relating to MailChimp and Constant Contact for Novi group members.
Written by
Melisa Smith
Updated over a week ago
Email Syncs - N/A Status & Errors Explained
A guide to specific email sync N/A statuses and errors you may see within your Novi groups.
Written by
Melisa Smith
Updated over a week ago
Deep Dive: Legacy Email Lists
Learn some best practices for folding legacy email lists (from Constant Contact, MailChimp, or other providers) into your new Novi AMS list.
Written by
Pete Zimek, CAE
Updated over a week ago
Troubleshooting Email Lists with Missing or Extra Recipients
How to figure out why a specific email address is or is not syncing to MailChimp or Constant Contact.
Written by
Melanie Dupont
Updated over a week ago
MailChimp
MailChimp and Novi AMS Integration Overview
A guide on the Novi AMS and MailChimp sync and integration.
Written by
Melisa Smith
Updated over a week ago
MailChimp + Novi Tips and Tricks
Learn about some useful tips for certain emailing scenarios pertaining to Novi and MailChimp.
Written by
Melisa Smith
Updated over a week ago
What happens in Novi AMS if a user unsubscribes from MailChimp emails?
Learn what happens when a user opts out of MailChimp emails or chooses not to receive marketing emails.
Written by
Melisa Smith
Updated over a week ago
How MailChimp and Constant Contact Handle Duplicate Email Addresses
What to do if more than one user is using the same email address as another user and not showing up in MailChimp or Constant Contact.
Written by
Melisa Smith
Updated over a week ago
Why doesn't the number of contacts in MailChimp match the number of contacts in my Novi group?
There are a few different reasons MailChimp might not accept some email addresses.
Written by
Melisa Smith
Updated over a week ago
Engage Members Through Email Automation with MailChimp
Learn how to create drip campaigns for new members, event registrations, or customize calls-to-action using your Novi Groups and MailChimp.
Written by
Jaime Morgan, CAE
Updated over a week ago
Manually Importing Contacts into MailChimp (Separate from the Novi Sync)
Written by
Melisa Smith
Updated over a week ago
Constant Contact
Constant Contact and Novi AMS Integration Overview
How to create a Constant Contact list in Novi and send marketing emails.
Written by
Melisa Smith
Updated over a week ago
What happens in Novi AMS if a user unsubscribes from Constant Contact emails?
How a Constant Contact opt-out affects Novi AMS and vice versa.
Written by
Melisa Smith
Updated over a week ago