Admin Emails

Association admins may receive a few types of emails relating to events:

  • Event registration notifications

  • Capacity notifications

Event Registration Notification Emails

Add the email address of anyone who should be notified when a new registration is created for a specific event. This is done in the Settings tab of the event. The email contains verbiage about the notification, as well as a copy of the confirmation:

Event Capacity Notifications

When a capacity is set for an event in the Settings tab, the threshold email (below) ise sent based on threshold set on the setting labeled - "Show remaining availability after XX of tickets are sold” - and sends to the Event Contact and “From Email Address” (in Novi Admin Settings > Email)

A Sold Out email sends to to the Event Contact and “From Email Address” anytime the event reaches 100% or greater capacity.


Attendee Emails

There are 3 types of event-related emails that can be sent directly from the Novi system to attendees:

  • The original confirmation email

  • Manually sent confirmation email by an admin

  • Automatic event reminder email

This does not include email campaigns created inside of MailChimp or Constant Contact after syncing an event attendee list over.

Original & Manual Confirmation Emails

>> Learn more about ticket setup and the confirmation email verbiage

>> Learn more about sending manual confirmation emails

Automatic Event Reminder Email

>> Learn more about automated email reminders

Important Notes:

  • In the original & manual confirmation email, additional information can be added/edited on a per-ticket level (see the Members-Only header in the first screenshot below - in the gray section). Other sections of Novi event emails are not customizable at this time.

  • The branding of these emails is specific to your organization.

  • The original confirmation email and reminder emails will include all attendees who were registered by the same purchaser within the same registration. The manual confirmation will include the name of the attendees you choose to send the manual confirmation to in a batch action.

  • These emails will vary a bit depending on the type of event. For example, online events will have your webinar information or the private join links for attendees, while in-person events would have the address.

  • Remember that if you need to send specific communications to your attendees, you can sync the attendee list over to MailChimp or Constant Contact via the event's Settings.

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