There are 150+ articles in our knowledge base: http://help.noviams.com/ that you can reference and if you are stuck, please continue to reach out to our team via Intercom (the little blue guy in the bottom-right). 

Post-Launch Help articles:

  1. Emailing Invoices from Novi: http://help.noviams.com/accounting-and-quickbooks-online/everyday-transactions/sending-transactions-from-novi-ams-quickbooks
  2. Creating a new company or individual record in Novi: http://help.noviams.com/member-management/the-member-record/create-a-new-company-or-person
  3. Merging records: http://help.noviams.com/member-management/merging-and-deleting/merge-members-in-novi-ams
  4. A member says they aren't receiving Novi emails from my site. What should I do?: http://help.noviams.com/emailing-members/transactional-emails/a-member-says-they-arent-receiving-novi-emails-from-my-site-what-should-i-do
  5. Common User Account Creation Errors: http://help.noviams.com/member-signup-and-member-compass/member-signup/common-user-account-creation-errors 
  6. My member called and wants to know how to create his password (user account). Where should I direct them? To this page on your own site: /news/welcome-to-the-new-acronym-website
  7. Tips for getting your members to create their User Accounts: http://help.noviams.com/member-signup-and-member-compass/user-accounts/tips-for-getting-your-members-to-create-their-user-accounts
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