New to QuickBooks Online's bank matching? Click here to learn about categorizing and matching in QuickBooks Online.
How the Matching Process Works
A bank transaction from Fiserv/Novi Pay should always have a deposit available to match to in QuickBooks Online.
If no deposit shows as an option to match to, navigate to Novi Pay > Balances and confirm whether the deposit was created successfully.
📌 Important Note: If the deposit failed to be created in Novi Pay, no matching deposit will exist in QuickBooks Online. The issue needs to be resolved in Novi Pay before a match can be made.
What to Look For When Matching
Use the following details to confirm a bank transaction is matching to the correct deposit.
Amount: The amount should be an exact match between the bank transaction and the deposit.
Date: The date should be close, but it will not always be identical. A difference of a day or two is common, particularly around holidays or weekends.
QuickBooks ID: Every payout has a QuickBooks ID that can be used to cross-check the deposit. This ID appears in two places in Novi:
The Novi Pay > Balances tab, where it is displayed for each payout in the QuickBooks ID column and the Status Message Column:
The View screen for a specific payout, accessed by selecting View on the payout from Novi Pay > Balances
Compare this ID to the deposit's URL in QuickBooks Online. The number in the QuickBooks Online deposit URL should match the QuickBooks ID shown in Novi Pay.
💡 Tip: If the amount, date, and QuickBooks ID all line up, the deposit is typically safe to match. These three checks are typically enough to confirm the correct match without needing to review every field.
As always, check with your bookkeeper or accountant for best practices when it comes to matching transactions in QuickBooks Online to ensure your accounting is accurate.
📌 Important Notes
Other details on the transaction may also align between Novi Pay and QuickBooks Online like the transactions included in the deposit compared to the Novi Pay details for that payout. Typically, the amount, date, and QuickBooks ID are the most reliable, quickest ways to confirm a match.
If a matching deposit cannot be located after checking Novi Pay > Balances, reach out to support for further assistance.
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