Ecommerce Subscriptions

Novi's Subscription section of Ecommerce allows admin users to view and manage subscription orders.

To view a list of all subscriptions as an admin, go to Ecommerce > Subscriptions to view the list of orders specifically for subscription products. Active subscriptions are displayed by default, and cancelled subscriptions can be viewed by changing the filter.

At the top of the list, you can search subscriptions by subscription number, purchaser, product, or billable party.

Subscriptions can be filtered using the Filter button at the top of the page. Options to filter by include:

Additional list view columns can be added via the gear icon (on the right side above the list). Refer to this article for the complete list of available columns: Available Columns in List Views & Exports

There are two options available in the Action column: Cancel Subscription and Audit Log.

When turned on in the list view, only open transactions are shown and the column includes total unpaid amount and invoices linked underneath. Sales receipts and paid invoices will not be displayed in this column.

If an unpaid invoice with a subscription line item has other line items on the invoice, the Open Transactions column displays the overall invoice total, not just the specific subscription amount.
​

The end date of a subscription can be modified if needed. In the Subscription End column, click the pencil icon to edit the date.

This column indicates whether the subscription has Auto-Renew enabled. Users can change this by clicking the icon in the column.