Novi AMS

Sometimes it's necessary to refresh your connection with QuickBooks Online... it's much less daunting than it sounds.

Disconnect & Re-connect Novi AMS from QuickBooks Online

A quick troubleshooting guide on why you may be having troubles printing transactions (or other PDF files).

Where did that invoice/sales receipt/payment come from? Check the audit log...

Learn why you might encounter an invalid reference Id error when creating transactions and how to quickly solve the underlying issue.

Learn why a payment or sales receipt may show "pending payment" and not show as funded in your payment processor.

How to manually assign a transaction number to an invoice.

Learn how to fix duplicate invoice numbers inside of QuickBooks and how to make sure your next transaction number is not a duplicate.

Learn what might cause an incorrect name to show on a company's invoice and how to remove the name.

Learn what to do if a customer says an invoice is paid but Novi is showing a status of Overdue.

What to do if you receive this warning when connecting Novi to QuickBooks Online.

How to combat the dreaded QuickBooks Gateway Timeout.

The "TxnID Cannot Be Linked" error stems from changes made in QuickBooks Online.

This simply means that QuickBooks is not letting Novi AMS connect to your company file.