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How to Manually Handle a Failed Novi Pay Deposit in QuickBooks Online

When you need to manually handle your payout deposit in QuickBooks Online and reconcile it in Novi.

Samantha Prosser avatar
Written by Samantha Prosser
Updated over a week ago

In most cases, payout issues should be handled by reviewing and resolving the status message shown in Novi Pay.

If you’re unable to resolve the error, you can use this manual option to record the payout in QuickBooks Online (QBO) and reconcile it in Novi.


Create a Bank Deposit in QuickBooks Online

  • Log into QuickBooks Online

  • Click the + New button in the top left corner

  • From the menu, select Bank Deposit

Select Account and Date

  • In the Bank Deposit window, choose the bank account where the payout should be deposited

    • *Note: Your Novi Pay settings have the bank details if you need to verify that information

  • Enter the date the deposit was made into your bank

Add Payments

  • Under the Select payments included in this deposit section, check the boxes for the customer payments that are part of this payout

  • You can get a list of all transactions included in the payout from your Novi Pay Balance tab

Add Processing Fees

  • Scroll down to the Add funds to this deposit section

  • In the Received From / Account column, select the appropriate account you’ve designated for Novi Pay fees from you Novi Pay settings

  • Enter the processing fee as a negative amount (e.g., -$26.40)

Verify the Total

  • Review the Deposit total at the top

  • Ensure it matches the payout amount displayed in your Novi Pay Balance tab.

  • Click Save and Close to finalize the deposit


Now it's Time to Reconcile in Novi

  • Go to the Novi Pay Balances tab in Novi

  • Find the payout that failed

  • Click the dropdown arrow under the Actions column

  • Select Manually Reconciled

This marks the payout as reconciled and stops any further reminder emails from Novi.


✅ That’s it! Your payout is now recorded in QuickBooks Online and reconciled in Novi.

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