In most cases, payout issues should be handled by reviewing and resolving the status message shown in Novi Pay.
If you’re unable to resolve the error, you can use this manual option to record the payout in QuickBooks Online (QBO) and reconcile it in Novi.
Create a Bank Deposit in QuickBooks Online
Log into QuickBooks Online
Click the + New button in the top left corner
From the menu, select Bank Deposit
Select Account and Date
In the Bank Deposit window, choose the bank account where the payout should be deposited
*Note: Your Novi Pay settings have the bank details if you need to verify that information
Enter the date the deposit was made into your bank
Add Payments
Under the Select payments included in this deposit section, check the boxes for the customer payments that are part of this payout
You can get a list of all transactions included in the payout from your Novi Pay Balance tab
Add Processing Fees
Scroll down to the Add funds to this deposit section
In the Received From / Account column, select the appropriate account you’ve designated for Novi Pay fees from you Novi Pay settings
Enter the processing fee as a negative amount (e.g., -$26.40)
Verify the Total
Review the Deposit total at the top
Ensure it matches the payout amount displayed in your Novi Pay Balance tab.
Click Save and Close to finalize the deposit
Now it's Time to Reconcile in Novi
Go to the Novi Pay Balances tab in Novi
Find the payout that failed
Click the dropdown arrow under the Actions column
Select Manually Reconciled
This marks the payout as reconciled and stops any further reminder emails from Novi.
✅ That’s it! Your payout is now recorded in QuickBooks Online and reconciled in Novi.