This article explains how to set up automated drops. If you prefer to handle this manually, see: How to Manually Drop Members
Most members eventually pay their outstanding dues invoices, but there are always some who do not. At some point, association staff may decide to drop members whose dues remain unpaid – a process in Novi called Non-Renew & Credit.
For organizations that prefer an automated approach, Novi allows automatic non-renewals to be configured at the Member Type level. These rules allow associations to:
Define how many days after an invoice due date a member should be dropped
Automatically non-renew and credit unpaid memberships
Optionally notify members before and after the drop occurs
As a best practice, Novi strongly recommends against deleting dues invoices in QuickBooks Online, as this could alter financial reporting. Use the Non-Renew & Credit process – whether manual or automatic – instead.
Setting Up Automatic Non-Renewals
Automatic non-renewal is configured per Member Type. This means you can enable automation for some member types while leaving others as admin-initiated only.
The Non-Renewals setting is Admin Initiated Only by default.
To enable automatic non-renewals:
Navigate to the Member Type and open the Renewal tab
Locate the Non-Renewals section
Select Automatic
Enter the number of days after the invoice due date before the system should automatically non-renew and credit the member
Example: Entering "30" means members with unpaid dues invoices will be automatically non-renewed and credited 30 days after their invoice due date.
📌 Important Note: Depending on when automatic non-renewal is enabled, some already-overdue invoices that fall within the non-renewal window may be non-renewed and credited shortly after the setting is saved.
Notifying Members
The Notifications settings within the Non-Renewals section gives admins two options for communicating with members who may be dropped automatically:
Automatically notify members that their membership has been dropped for non-payment.
Send final warning email to members with outstanding dues invoices 5 days before automatic drop.
When either option is selected, admins can scroll down to customize the content of the notifications sent.
Membership Non-Renewal Notice Email – Default Text
Membership Non-Renewal Notice – Sample Member Email
Non-Renewal Final Warning Notice Email – Default Text
Non-Renewal Final Warning Notice – Sample Member Email
Batch Action: Snoozing an Upcoming Non-Renewal
Admins can delay a scheduled automatic non-renew and credit for one or more open dues invoices using the Snooze Non-Renew batch action. This is useful when you want to extend additional time to specific members without changing the Member Type rules for everyone.
To snooze an open dues invoice:
Navigate to Accounting> Transactions (or the Accounting tab on a member record)
Select one or more open dues invoices
Click Batch Actions > Snooze Non-Renew
In the modal that opens, select the date you want to snooze the non-renewal until
The modal will display how many invoices will be affected, along with a note about which invoices qualify.
📌 Important Notes:
Snoozing is only available for open dues invoices that are scheduled to be automatically non-renewed and credited based on Member Type settings
The snooze date must be within 60 days of today
To ensure proper accounting, an open dues invoice cannot be snoozed for more than a total of 180 days
Pending Non-Renew Date Column on the Transactions List
A Pending Non-Renew column is available on the Transactions list view. This column displays the date on which an automatic non-renew and credit is scheduled to occur for each invoice, and will update automatically if a snooze date has been applied via the batch action.
To add this column to the transactions list...
Click the gear wheel at the top right corner of the transactions list
Open Transaction Details
Select Pending Non-Renew
Daily Digest Alerts
For member types with automatic non-renewal enabled, association staff who receive Daily Digest alerts will be notified in two scenarios:
Upcoming drops: "These members are scheduled to be non-renewed & credited on XX/XX/XXXX: [Member Name(s)]"
Completed drops: "These members were automatically non-renewed & credited: [Member Name(s)]"
Novi strongly recommends that multiple team members receive the Daily Digest so that no scheduled or completed drops go unnoticed.
To update Daily Digest recipients, go to Association Settings > Association tab.
Important Notes
Automatic non-renewal applies to all dues invoices, both new and renewing, for member types where it is enabled.
Partially paid invoices cannot be automatically non-renewed and credited. Only invoices with no payment applied are eligible for automatic drops.
Depending on when automatic non-renewal is enabled, some open dues invoices that fall within the non-renewal window may be non-renewed and credited.
Notification defaults differ between new and existing members. Both notification checkboxes default to enabled for newly created member types. Be sure to review notification settings when configuring automation on an existing member type.
Related Articles
Unpaid Dues and Member Benefits
Keywords: non-renew, nonrenew, drop, expired, lapse, automatic, nonpayment, non-payment