What is Novi Pay?
Novi Pay, powered by Stripe, is a credit card processing option for Novi AMS customers. It offers automated batch deposit functionality, world-class security, and cost savings for customers when compared to other payment processors.
Novi Pay offers several benefits to Novi users:
Seamless integration and automation
Enhanced security with Stripe
Dedicated support from Novi
Competitive processing fees
Powered by Stripe
Novi Pay comes with best-in-class features exclusive to Stripe. Features such as Stripe Radar, Stripe's proprietary fraud scoring system, and automatic card account updater, reducing payment interruptions due to outdated card information.
Built Into Your Novi Workflow
Fully integrated with Novi AMS, Novi Pay includes:
Automated, nightly deposit transactions in QuickBooks Online
Smart Invoices for all transactions (no login required to pay invoices!)
New admin access in Novi to create and edit custom transactions
Payment details built directly into Novi
Financial Savings
Novi Pay is designed to save Novi AMS customers time and money when compared to other processors. There is no additional cost to your Novi subscription for using Novi Pay. The transaction fees are designed to be highly competitive with other payment processors. View a pricing comparison chart here.
Novi Pay FAQs
How do I sign up?
Sign up in Association Settings in the back end of Novi. Click here for complete instructions.
Do you have a webpage with this info and fees that I can share with other stakeholders?
Yes! noviams.com/novi-pay
Will my members auto-pay be disrupted?
No, Novi Pay can run concurrently with your current payment processor so that you can transition members and their credit card information to Novi Pay.
Does Novi Pay support international credit cards better than QuickBooks Payments?
Yes! Because Novi Pay is powered by Stripe, Novi Pay will be able to better support international credit cards.
How often do payouts occur?
The first payout can take up to seven days as Stripe verifies and secures the transaction to your bank account. After that, payouts will occur daily. Payouts to bank accounts occur about one to two days behind the actual deposit.
Who do I contact when I have a question about a payment processed through Novi Pay?
With Novi Pay, you receive direct support from the Novi AMS customer experience team. This means prompt assistance from people you know plus regular updates and feature enhancements, keeping your payment system current and efficient. You can contact Novi support through Intercom (the "blue bubble") or by emailing help@noviams.com.
What if my association is already using Stripe?
To transition to Novi Pay, follow the process for applying to Novi Pay through Association Settings in the admin side of Novi. While Novi Pay is powered by Stripe, it is a new account.
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