How to Get Started with Novi Pay

Novi Pay, powered by Stripe, is a credit card processing option for Novi AMS customers. It offers automated batch deposit functionality, world-class security, and cost savings for customers when compared to other payment processors. Click here for an overview of Novi Pay

Novi Pay Steps Overview

Note: Novi Pay is a new feature, and we are consistently updating information. This article will be updated as new Novi Pay features are developed.

Novi Pay is accessible directly in Association Settings.

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The application is divided into 5 steps and takes approximately 5 - 15 minutes to complete. Once the application is begun, the Novi Pay section will become visible in your left main Novi navigation. The application in progress will be accessible there.

Step 1: Getting Started

Review the Novi Pay pricing and agree to the Novi Pay Terms & Conditions and Privacy Policy

Step 2: Business Details

This information is collected to better serve your business and comply with regulators and financial partners. Some of the business details will be prefilled from the information you have saved in Novi, including:

The person signing up for Novi Pay will also be asked to verify personal details. The account should be activated by someone authorized to sign on your organization’s behalf. This is standard practice for payment processor applications.

Note: Should you need to change the authorized representative in future, you'll be able to do so.

Step 3: Accounts for Payout

Enter the bank account details where payouts should be deposited. You will be given the option to connect your bank account using Stripe's encrypted connection or to enter bank details manually.

After connecting your account, Stripe will automatically prompt you if you’d like to create a Link account. Link is an optional service provided by Stripe. It works kind of like PayPal where you can securely store payment methods to use across the internet. Creating an account and using Link is NOT a requirement to use Novi Pay.

Step 4: Transaction Statements

This step sets up the public-facing information displayed on statements, invoices, and receipts.

Keep in mind, with our integration to QuickBooks, these details may not come into play as we will continue to create and utilize invoices and sales receipts in QuickBooks, as we do today.

Step 5: Review and Submit

When you have reviewed all pieces of the application, click the Review and Submit button. If any portions of the application are not finished, they will be listed as Incomplete. All sections must be completed before you can submit the application.

If you need to leave the application at any point during the sign up process, the input information will be saved. You can return to the application in progress by navigating to Novi Pay > Settings & Documents > Account Details.

In most cases, the account approval process is nearly instantaneous. If more information is needed or there is a delay in processing, you will be contacted via email. The Novi team will then contact you with the next steps once approved.

Once approved, Novi Pay > Settings & Documents will now include a sub-tab Settings. The Settings tab includes additional details for your Novi Pay setup. You must complete these settings before moving on to step 4 and rolling out Novi Pay.

Settings include:

Click here for additional details of the Settings tab for Novi Pay.

Before the association can begin using Novi Pay, a Novi team member will need to activate Novi Pay for your association. Once the Novi Pay Settings are complete, a team member will reach out to you with a final step and confirmation.

After our team turns on Novi Pay for your site, you'll see new sections under the Novi Pay navigation header.