Have a question about Novi Pay? Here is a list of frequently asked questions by other customers! Don't see your question here? Let us know!

Note: Novi Pay is a new offering and updates are actively being worked on. We'll continue to update Novi Pay help articles with new details as they release.

In this article:

The first step is to complete the Novi Pay application directly in Association Settings. Click here for complete instructions.

Yes! noviams.com/novi-pay

With Novi Pay, you receive direct support from the Novi AMS customer experience team. This means prompt assistance from people you know plus regular updates and feature enhancements, keeping your payment system current and efficient. You can contact Novi support through Intercom (the "blue bubble") or by emailing help@noviams.com.

Unlike QuickBooks Payments, Novi Pay, powered by Stripe, doesn't differentiate. All credit card transactions are treated the same, regardless of input method.

There are no refund charges unless your account balance is negative when it's time for the daily deposit. We'll soon have more information and detail on how to try to avoid your account balance going negative.

Deposits are made daily. There is a two-day payout after the initial 7-day verification. Automated deposits are created in QuickBooks Online, including item-level details and fee allocation. Learn more about the Payment Life Cycle with Novi Pay.

Yes! Because Novi Pay is powered by Stripe, Novi Pay will be able to better support international credit cards.

Novi Pay does not support external card readers or tap to pay. The process for receiving in-person payments will be the same as your current workflow. Payments can be manually keyed into the back end of Novi or you can create an invoice to receive payment at a later date.

Yes, there's a Novi Pay Payment Portal for transaction details, payout details, and settings updates. In V1, some of these functions will also be available in the Novi AMS admin, with plans to integrate more details directly into Novi directly.

In V1, this information is visible in the Novi Pay Payment Portal. Future versions aim to integrate this into the Novi admin where the report will also be exportable.

QuickBooks Payments doesn't allow Novi Pay to migrate stored payment info. For that reason, we've designed Novi Pay to run concurrently with QuickBooks Payments, allowing a gradual transition without any disruption to your members or your incoming revenue. New/updated payment methods will be stored in Novi Pay and removed from QuickBooks Payments.

If your association currently uses Stripe, contact us. We can discuss the possibility of migrating stored payments.

We are working on figuring out how to provide this information. To maintain PCI compliance, we don't store any payment information on our side. Knowing this information would be very informative and actionable, we're doing our best brainstorming to solve this puzzle.

There is no downtime and no need to disable payments during roll out. Novi Pay is designed to allow concurrent operation with QuickBooks Payments, ensuring no interruption in transactions. Rolling out Novi Pay will be as simple as the Novi team turning it on for you. You'll have one follow up action to map Novi Pay details to your QuickBooks accounts.

To transition to Novi Pay, follow the process for applying to Novi Pay through Association Settings in the admin side of Novi. While Novi Pay is powered by Stripe, it is a new account.

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