Learn more below!​

Details at a Glance:

Novi Pay is out of beta with over 120 customers launched and live!

Novi Pay, powered by Stripe, is a credit card processing option for Novi AMS customers. It offers automated batch deposit functionality, world-class security, and cost savings for customers when compared to other payment processors.

Novi Pay offers several benefits to Novi users:

>> Learn More: Getting Started with Novi Pay

After the success of last year’s sessions, we’re hitting the road again with more in-person trainings designed for new users and those needing a refresher.

Each half-day session covers the basics - membership, events, groups, directories, reporting, and more. While geared toward beginners, all are welcome! Just bring your laptop and questions - we’ll provide the rest.

Remaining Locations & Dates:

Novi's Census tool is designed to help admins keep member data accurate and up-to-date. It provides an easy way for members to quickly review and update specific fields selected by the admin, ensuring streamlined responses and efficient data management.

Join us to hear two customer success stories so you can walk away feeling confident to set up your Census along with their tips, tricks, and lessons learned.

We’re excited to offer dedicated weekly Office Hours, providing you with the opportunity to ask questions, get real-time support, and collaborate directly with the Novi team. Stop by anytime during the scheduled hour, and feel free to leave when you’re ready. Please note, registration is required. We look forward to seeing you there!
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Novi provides free online group training sessions every month, covering a range of Novi-specific topics. If you can’t attend a live session, don’t worry - we've got you covered with recordings to review at your convenience!
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Managing credit card fees just got easier! You can now set different fee percentages based on the type of transaction (Dues, Ecommerce, or Events), and choose the minimum dollar amount per transaction before the fee applies for that specific category.

PLUS: For Novi Pay users, big news! Novi Pay makes it possible to identify whether a user’s card is a debit or credit at the time of checkout, allowing us to roll out Mandatory Credit Card Fees - a long-requested feature! When selected in Association Settings, these mandatory fees are applied automatically at checkout (no opt-in needed) and will not apply to debit cards - creating a seamless way to recover credit card processing costs without the hassle.

>> Learn More: Credit Card Fees

Look out for some changes in the custom report builder!

We've replaced the previous Display Settings section with a new and improved (& sortable!) table that includes: Name, a "Group By" checkbox, and a multi-select Math dropdown supporting Sum, Average, and... a new Count functionality!

You’ll now see "Count" as an option under Math, and in the report detail view, count values will appear at the bottom just like Sum and Average - complete with nested counts when applicable.

This new option allows you to count non-numerical field values. For example: want to see how many people have entered a value in a certain field? "Count" it!

>> Learn More: Building Custom Reports

Introducing... Seat Types! A new way for organizations with seat-based memberships to label seats given to members.

Now, you can define custom Seat Types under the Member Benefits menu, create dues rules specific to each Seat Type, and control event ticket and product availability using Seat Type-based groups.

Whether you're managing individual seats for staff with specific professional titles, representatives, or other role-based seats, Seat Types bring more flexibility and automation to how you structure member benefits, pricing, engagement, and access.

Find the new Seat Types option in your Member Types under the Member Benefits tab.

>> Learn More: Company Membership with Seat-Based Dues

We’ve added a powerful new tool to help boost your ecommerce revenue - Cart Abandonment Reminder Emails!

When a logged-in user adds products to their cart but doesn’t complete their purchase, this feature gently nudges them via email to return and complete their checkout. It’s a simple, automated way to ultimately help you drive more sales.

You can find this setting under Associations > Ecommerce. Choose how soon the reminder goes out - 1 hour, 6 hours, 10 hours (turned on by default), or 24 hours after the last cart update.

🔔 Note: Emails will not be sent to users who have “Do Not Send Marketing Emails” enabled in their profile.
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>> Learn More: Ecommerce Cart Abandonment Email

You’ll notice some new updates on the Members List stage! The member type boxes still show counts for current and inheriting members, but now you’ll also see an info section that breaks down the additional member statuses in a given member type - giving you a fuller picture at a glance.

We’ve also included a quick visual cue to indicate whether each member type is for companies or individuals. At the end, you’ll find a new "Total Members" box that tallies all member statuses across types.

Bonus: The order of the member type boxes now matches the order on your Members > Member Types page. Want to change it? Just drag & drop them on that page, and the stage will update automatically!

>> Learn More: Navigating the Members List