Novi AMS

Learn more about the resources available to admins for finding member emails that have bounced.

Managing Bounced or Undelivered Emails

Pete Zimek, CAE

Melisa Smith

Melanie Dupont

Delivering your messages to your members' inboxes.

Emailing Members

Transactional vs. Marketing Emails

Learn about the ways Novi AMS sends emails and read the FTC's Compliance Guide for Business.

CAN-SPAM ACT & Emailing from Novi AMS

If you're concerned about emails not being delivered, this may give you peace of mind.

What you should know about email deliverability rates

Learn how to quickly email a single member.

Email One Member

What to do if a member is not receiving transactional Novi emails.

A member says they aren't receiving Novi emails from my site. What should I do?

Learn how an association member can whitelist an association's domain to reduce the chance that emails are sent to spam.

Members can whitelist an association's "from" email address if they are not receiving emails

Steps to take if your staff or member(s) using Outlook are not receiving transactional emails from Novi.

Troubleshooting Novi Email Deliverability in Outlook

Jenn Norman, CAE

Transactional Emails

Learn what tools some of your association colleagues use to track the reputation of their domains for email deliverability.

Email Domain Blacklist Monitoring

Tips to ensure the best deliverability possible of your MailChimp & Constant Contact Emails

Marketing Email Deliverability Checklist

How to view & interpret email sync statuses relating to MailChimp and Constant Contact for Novi group members.

Email Sync Statuses for Novi Groups

A guide to specific email sync N/A statuses and errors you may see within your Novi groups.

Email Syncs - N/A Status & Errors Explained

Learn some best practices for folding legacy email lists (from Constant Contact, MailChimp, or other providers) into your new Novi AMS list.

Deep Dive: Legacy Email Lists

How to figure out why a specific email address is or is not syncing to MailChimp or Constant Contact.

Troubleshooting Email Lists with Missing or Extra Recipients

Marketing Emails

A guide on the Novi AMS and MailChimp sync and integration.

MailChimp and Novi AMS Integration Overview

Learn about some useful tips for certain emailing scenarios pertaining to Novi and MailChimp.

MailChimp + Novi Tips and Tricks

Learn what happens when a user opts out of MailChimp emails or chooses not to receive marketing emails.

What happens in Novi AMS if a user unsubscribes from MailChimp emails?

What to do if more than one user is using the same email address as another user and not showing up in MailChimp or Constant Contact.

How MailChimp and Constant Contact Handle Duplicate Email Addresses

There are a few different reasons MailChimp might not accept some email addresses.

Why doesn't the number of contacts in MailChimp match the number of contacts in my Novi group?

Learn how to create drip campaigns for new members, event registrations, or customize calls-to-action using your Novi Groups and MailChimp.

Engage Members Through Email Automation with MailChimp

Manually Importing Contacts into MailChimp (Separate from the Novi Sync)

Jaime Morgan, CAE

MailChimp

How to create a Constant Contact list in Novi and send marketing emails.

Constant Contact and Novi AMS Integration Overview

How a Constant Contact opt-out affects Novi AMS and vice versa.

What happens in Novi AMS if a user unsubscribes from Constant Contact emails?

Constant Contact

Association Management Software

Find answers and get help from Intercom Support and Community Experts