Accounting & QuickBooks Online

Getting Started with Novi AMS - For Bookkeepers & Accountants

Hit the ground running with these tips & tricks.

Written by Pete Zimek, CAE
Updated over a week ago

Incoming QuickBooks Sync: View List of Changes Syncing to Novi AMS from QuickBooks Online

See the last 24 hours of realtime Novi updates from QuickBooks Online.

Written by Melanie Dupont
Updated over a week ago

Using Classes in QuickBooks & Novi AMS

Organize and track transactions at an item level

Written by Jenn Norman, CAE
Updated over a week ago

Revenue Recognition for Dues

Learn how to manage your deferred revenue dues accounts with a revenue recognition report.

Written by Pete Zimek, CAE
Updated over a week ago

QuickBooks Help & Training

Learn where to go for QuickBooks help & training.

Written by Pete Zimek, CAE
Updated over a week ago

Smart Renewal Notices vs. Quickbooks Invoice Only: What You Need To Know!

Trying to decide whether to send a Smart Renewal Notice or a Quickbooks Invoice? Here are our tips!

Written by Jenn Norman, CAE
Updated over a week ago

What information does Novi sync to QuickBooks Online?

And what does QuickBooks Online sync to Novi?

Written by Jenn Norman, CAE
Updated over a week ago

How often does Novi & QuickBooks Online sync together?

Information on how and when your Novi data and data in QuickBooks sync.

Written by Melisa Smith
Updated over a week ago

Mapping Accounting to QuickBooks Items (Products and Services) & Accounts

Don't see the account when mapping event tickets or dues rules in Novi? You shouldn't. Did you setup an item in QuickBooks first?

Written by Pete Zimek, CAE
Updated over a week ago

Cheat Sheet: QuickBooks Settings, Transactions & Objects that sync with Novi AMS

See a quick list of all of the QuickBooks settings, transactions & objects that sync to or with Novi AMS.

Written by Pete Zimek, CAE
Updated over a week ago

Cheat Sheet: Four Common Transaction Types

Learn the four most common accounting transaction types used in QuickBooks and Novi - a quick guide for non-bookkeepers.

Written by Jenn Norman, CAE
Updated over a week ago

The Novi Accounting Transactions Section

How to navigate the Transactions section in Novi.

Written by Melisa Smith
Updated over a week ago

Novi Guest

Learn why guest checkouts are linked to "Novi Guest" in QuickBooks and other tips for working with guest checkouts.

Written by Pete Zimek, CAE
Updated over a week ago

Does Novi Touch Vendor QuickBooks Records?

Short Answer - We'll only handle customers.

Written by Melisa Smith
Updated over a week ago

Purchaser vs Billable Party

Learn the difference between the Purchaser and the Billable Party when creating transactions (invoices & sales receipts).

Written by Pete Zimek, CAE
Updated over a week ago

Changing the Name of a Member or Customer

Learn how to change a member's name (or a customer's name).

Written by Pete Zimek, CAE
Updated over a week ago

QuickBooks Online Accountant Access (Why?)

Learn about QBOA access, why Novi requests access to your account, and how it affects your support requests.

Written by Pete Zimek, CAE
Updated over a week ago

QuickBooks Online Accountant Access (How?)

Learn about QBOA access and how to grant or remove access for Novi AMS.

Written by Melanie Dupont
Updated over a week ago

Create an Invoice

Learn how to create invoices, and when to create invoices in Novi AMS vs QuickBooks Online.

Written by Pete Zimek, CAE
Updated over a week ago

Learn How to Receive a Payment in Novi AMS

Receiving a payment on an invoice in the backend of your website.

Written by Melisa Smith
Updated over a week ago

Sending Transactions from Novi AMS & QuickBooks

Learn the differences between emailing invoices & sales receipts from Novi vs QuickBooks Online.

Written by Pete Zimek, CAE
Updated over a week ago

Printing Transactions within Novi

Print invoices & sales receipts within Novi, individually or in bulk.

Written by Pete Zimek, CAE
Updated over a week ago

Printing Receipts vs Invoices & Payments

Learn how to print a receipt of payment in QuickBooks or Novi AMS and what you should be presenting as a "receipt" to your members.

Written by Pete Zimek, CAE
Updated over a week ago

Find Invoices in Novi That Have Not Been Sent or Printed

Learn how to filter for transactions that have not been emailed or printed inside of Novi and learn how QuickBooks is different.

Written by Melisa Smith
Updated over a week ago

Determine When a Transaction was Printed or Emailed with the QuickBooks Audit Log

Leverage the QuickBooks audit log to determine when an Invoice or Sales Receipt was emailed or printed.

Written by Pete Zimek, CAE
Updated over a week ago

Custom Transaction Numbers in QuickBooks

Learn why Novi AMS does not support custom transaction numbers and why we strongly recommend against using them.

Written by Pete Zimek, CAE
Updated over a week ago

QuickBooks Payment vs Sales Receipt

What's the difference? Why use one vs the other?

Written by Pete Zimek, CAE
Updated over a week ago

Refund Receipt vs Credit Memo

Learn the difference between a refund receipt and a credit memo. Information for Novi AMS customers.

Written by Pete Zimek, CAE
Updated over a week ago

Why Novi Credits Invoices

Learn why Novi credits invoices, rather than voiding them.

Written by Melanie Dupont
Updated over a week ago

Restrict Invoicing Privileges on Front End of Website

Learn how to set invoicing privileges for your website.

Written by Jenn Norman, CAE
Updated over a week ago

Prohibit Invoicing Privileges for Members with Overdue Balances

Learn how to automatically limit a member's ability to request an invoice when that member has a past due balance.

Written by Pete Zimek, CAE
Updated over a week ago

Deleting Invoices & Other Transactions in QuickBooks & Novi AMS

Learn how to delete or void transactions (invoices, sales receipts, etc.) inside of QuickBooks.

Written by Pete Zimek, CAE
Updated over a week ago

Adding Multiple Contact Email Addresses to an Invoice

Learn how to send invoices to multiple emails.

Written by Melisa Smith
Updated over a week ago

Cheat Sheet: Dues Accounting

Get access to a quick "if this, then that" cheat sheet for handling the most common "one-off" dues billing scenarios that staff encounter.

Written by Pete Zimek, CAE
Updated over a week ago

View List of Members with Open or Overdue Balances

Learn how to pull a list of members who have outstanding balances, including overall balance or specifically for membership dues.

Written by Melanie Dupont
Updated over a week ago

Send a Custom Email to Members with Open Dues Invoices via Novi Groups

Learn how to send a mass email communication to members who still have outstanding dues invoices in Novi.

Written by Jenn Norman, CAE
Updated over a week ago

Receive Payment: Novi AMS vs QuickBooks

Learn when to receive payments in QuickBooks Online vs Novi AMS.

Written by Pete Zimek, CAE
Updated over a week ago

Receive a Payment in QuickBooks

Learn how to receive a payment in QuickBooks Online.

Written by Pete Zimek, CAE
Updated over a week ago

Apply an Unapplied Payment

Learn how to apply an unapplied payment to an open invoice inside of QuickBooks Online.

Written by Pete Zimek, CAE
Updated over a week ago

QuickBooks Deposit Flow Chart

Graphically see how payments and sales receipts should flow through undeposited funds into your bank account.

Written by Pete Zimek, CAE
Updated over a week ago

Deposit Automatically Created for QuickBooks Payments

Learn when QuickBooks automatically creates deposit records for QuickBooks payments when they settle and when they do not.

Written by Pete Zimek, CAE
Updated over a week ago

Changing the Deposit Account for Payments

Learn how to change the "Deposit to" account when receiving a payment and why you might want to leave it as "Undeposited Funds."

Written by Pete Zimek, CAE
Updated over a week ago

Creating Deposits Using the Undeposited Funds Account

The Undeposited Funds account is critical to ensuring your bank statements and books can be properly reconciled.

Written by Pete Zimek, CAE
Updated over a week ago

Issue Full or Partial Refund from QuickBooks Payments Portal

Learn how to issue a full or partial refund from the QuickBooks Payments portal.

Written by Pete Zimek, CAE
Updated over a week ago

Purchaser Information

Learn how to view purchaser information on your orders.

Written by Jenn Norman, CAE
Updated over a week ago

Prohibit Credit Card Payments on Invoices Greater than a Certain Amount

Learn how to restrict members from paying invoices with a credit card, if the invoice balance is larger than a certain amount.

Written by Jenn Norman, CAE
Updated over a week ago

Negative Deposit in QuickBooks

Learn how to create a negative deposit in QuickBooks Online.

Written by Pete Zimek, CAE
Updated over a week ago

Adding Billing Contact Names to Invoices and Sales Receipts for Companies

Learn how to have Novi automatically send a billing contact's name to QuickBooks Online so it can be added to the company's transactions.

Written by Melanie Dupont
Updated over a week ago

Adding Company Names to Invoices and Sales Receipts for People

Learn how to have Novi automatically send a person's company name to QuickBooks Online so it can be added to their transactions.

Written by Pete Zimek, CAE
Updated over a week ago

Advanced: Recurring Transactions

How to handle special billing cases, such as recurring transactions for members that are on payment plans.

Written by Jaime Morgan, CAE
Updated over a week ago

Adding Custom Messages to Transactions

Learn how to add a custom message to transactions in Novi AMS and QuickBooks.

Written by Pete Zimek, CAE
Updated over a week ago

Credit Memos in QuickBooks

Learn what happens when a credit memo is created in QuickBooks or by Novi AMS.

Written by Pete Zimek, CAE
Updated over a week ago

Update Invoice & Sales Receipt Templates

Learn how to change your transaction templates inside of QuickBooks.

Written by Pete Zimek, CAE
Updated over a week ago

Changing the Send Invoice Email Message

Edit the message that is sent along with invoices that are emailed from Novi AMS (when using the standard QuickBooks invoice email).

Written by Pete Zimek, CAE
Updated over a week ago

Setting Payment Terms in Novi AMS

Learn how to customize the payment terms applied to invoices created within Novi AMS.

Written by Pete Zimek, CAE
Updated over a week ago

Closing the books in QuickBooks & how it affects Novi AMS

Written by Melisa Smith
Updated over a week ago

Using Departments in QuickBooks & Novi AMS to Categorize Financial Transactions

Create separate financials for departments.

Written by Pete Zimek, CAE
Updated over a week ago

Credit Memo Report

Learn how to create a report in QuickBooks that shows credit memos issued for dues non-renewals, event cancellations, and more.

Written by Pete Zimek, CAE
Updated over a week ago

Invoice Fees

Learn how to add convenience fees to your invoices.

Written by Pete Zimek, CAE
Updated over a week ago

Deep Dive: Divide Revenue into Two GL Accounts

Learn how to properly account for revenue from a specific item when it should be split into two accounts.

Written by Pete Zimek, CAE
Updated over a week ago

QuickBooks Customer vs Novi AMS Member Record

Learn how QuickBooks customers can have company and person information while Novi AMS divides records into people & companies.

Written by Pete Zimek, CAE
Updated over a week ago

General QuickBooks Online Resources

Getting started with Quickbooks Online? Here are a few resources and guidelines to get you on your way.

Written by Jenn Norman, CAE
Updated over a week ago

Tips for Categorizing & Matching Transactions in QuickBooks Online

Connecting to your bank and credit card feed can drastically reduce data entry while significantly increasing security.

Written by Pete Zimek, CAE
Updated over a week ago

Reconciling Bank & Credit Card Statements in QuickBooks Online

The necessary but evil task gets a facelift

Written by Pete Zimek, CAE
Updated over a week ago

Process a Bounced Check from a Customer in QuickBooks Online

Learn how to process a bounced check in QuickBooks.

Written by Pete Zimek, CAE
Updated over a week ago

Refund an overpayment via credit card that has already been deposited inside of QuickBooks Online

Information for Novi AMS customers.

Written by Pete Zimek, CAE
Updated over a week ago

Payment Methods in QuickBooks (and Novi AMS)

Learn how to edit or create new Payment Methods in QuickBooks Online.

Written by Pete Zimek, CAE
Updated over a week ago

Paying a Credit Card Bill in QuickBooks Online

Written by Pete Zimek, CAE
Updated over a week ago

View Transactions Older Than 365 Days In QuickBooks Online

Learn how to find and view transactions that are 366+ days old. Information for Novi AMS customers.

Written by Jenn Norman, CAE
Updated over a week ago

Limited User in QuickBooks

Learn how to designate a person as a "limited" user in QuickBooks Online so that they can edit invoices without seeing full financials.

Written by Pete Zimek, CAE
Updated over a week ago

Debit vs Credit Cheat Sheet

Written by Pete Zimek, CAE
Updated over a week ago

Accessing the QuickBooks Payments Portal from within QuickBooks Online

And how to access a list of credit card batch deposits

Written by Pete Zimek, CAE
Updated over a week ago

Refunding a Dues Payment

Information for Novi AMS customers.

Written by Jenn Norman, CAE
Updated over a week ago

Batching & Depositing QuickBooks Payments

QuickBooks Payments automatically adds entries to keep your books in sync with your credit card processing and bank statements.

Written by Pete Zimek, CAE
Updated over a week ago

Fix a Declined Credit Card in QuickBooks Online

Information for Novi AMS customers.

Written by Jenn Norman, CAE
Updated over a week ago

QuickBooks Payments: Foreign Transactions

Learn how QuickBooks payments accepts credit cards outside of the United States.

Written by Pete Zimek, CAE
Updated over a week ago

Credit Cards can be declined by QuickBooks Payments inside of Novi and approved inside of QuickBooks - even though it's the same processor.

PMT-4000 "Request is invalid" could be caused by AVS settings.

Written by Pete Zimek, CAE
Updated over a week ago

QuickBooks Payments missing from QuickBooks (and Novi)

Written by Pete Zimek, CAE
Updated over a week ago

Credit Card Charge Error During Initial Launch of a Novi AMS Site

Written by Pete Zimek, CAE
Updated over a week ago

Find QuickBooks transaction linked to a QuickBooks Payments Transaction ID

Learn how to find the sales receipt or payment related to a credit card charge in QuickBooks.

Written by Pete Zimek, CAE
Updated over a week ago

Deep Dive: Passing On Credit Card Processing Fees

Learn why it might not be a good practice to pass along credit card fees to your members.

Written by Pete Zimek, CAE
Updated over a week ago

Best Practices for Covering Credit Card Processing Fees

Industry experts discuss why organizations should absorb credit card processing fees.

Written by Pete Zimek, CAE
Updated over a week ago

Deep Dive: Testing QuickBooks Payments Credit Card Transactions

Learn how the Novi team (and you) can test credit card transactions on a staging site.

Written by Pete Zimek, CAE
Updated over a week ago

QuickBooks Payments: "We Can't Turn On Payments for You."

What to do when QuickBooks Payments denies your organization.

Written by Pete Zimek, CAE
Updated over a week ago

QuickBooks Payments vs Stripe Pricing

Learn the difference between QuickBooks Payments and Stripe, including the credit card processing fees they both charge.

Written by Pete Zimek, CAE
Updated over a week ago

Processing Payments Through Stripe

As an alternative to QuickBooks Payments, Stripe provides reliable, secure and simple payment processing.

Written by Melisa Smith
Updated over a week ago

Disconnect & Re-connect Novi AMS from QuickBooks Online

Sometimes it's necessary to refresh your connection with QuickBooks Online... it's much less daunting than it sounds.

Written by Pete Zimek, CAE
Updated over a week ago

Issues Printing Transactions as an Admin

A quick troubleshooting guide on why you may be having troubles printing transactions (or other PDF files).

Written by Melisa Smith
Updated over a week ago

Investigating Transactions in QuickBooks Online

Where did that invoice/sales receipt/payment come from? Check the audit log...

Written by Pete Zimek, CAE
Updated over a week ago

Troubleshooting: Validation Exception - Sales Item Line Detail

Learn why you might encounter an invalid reference Id error when creating transactions and how to quickly solve the underlying issue.

Written by Pete Zimek, CAE
Updated over a week ago

Troubleshooting: Pending Payment

Learn why a payment or sales receipt may show "pending payment" and not show as funded in your payment processor.

Written by Pete Zimek, CAE
Updated over a week ago

Add Missing Transaction Number to Invoice

How to manually assign a transaction number to an invoice.

Written by Melanie Dupont
Updated over a week ago

Troubleshooting: Merged Company Showing Duplicate Transactions

Written by Melisa Smith
Updated over a week ago

Troubleshooting: Fixing Duplicate Transaction Numbers

Learn how to fix duplicate invoice numbers inside of QuickBooks and how to make sure your next transaction number is not a duplicate.

Written by Pete Zimek, CAE
Updated over a week ago

Troubleshooting: Why don't my Open & Overdue invoice amounts in Novi exactly match QuickBooks?

Written by Melisa Smith
Updated over a week ago

Troubleshooting: Strange Name Showing on a Company's Invoice

Learn what might cause an incorrect name to show on a company's invoice and how to remove the name.

Written by Pete Zimek, CAE
Updated over a week ago

Troubleshooting: Customer says an invoice is paid but Novi shows it as overdue

Learn what to do if a customer says an invoice is paid but Novi is showing a status of Overdue.

Written by Melisa Smith
Updated over a week ago

"Hold On! You'll lose the current Novi AMS settings if you connect."

What to do if you receive this warning when connecting Novi to QuickBooks Online.

Written by Melisa Smith
Updated over a week ago

QuickBooks Online Gateway Timeout: "Object reference not set to an instance of an object."

How to combat the dreaded QuickBooks Gateway Timeout.

Written by Melisa Smith
Updated over a week ago

"TxnID Cannot Be Linked" error when attempting to cancel an event registration

The "TxnID Cannot Be Linked" error stems from changes made in QuickBooks Online.

Written by Melisa Smith
Updated over a week ago

401 Error?

This simply means that QuickBooks is not letting Novi AMS connect to your company file.

Written by Pete Zimek, CAE
Updated over a week ago